TRUE WEST TRAIL RIDES BASE CAMP

CHEWELAH, WA 99109

TRUEWESTTRAILRIDES@GMAIL.COM

PH: 509-936-5206

© 2016 KETTLE RANGE OUTFITTING & GUIDING, LLC.

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"YOU HAVE TO GET LOST BEFORE YOU CAN BE FOUND."

Jeff Rasley

POLICIES & FAQ's

GENERAL INFORMATION:

  • Wear long pants and closed toe shoes for your ride, riding boots preferred but not necessary

  • We provide a mounting block but riders must have enough strength to mount their horse by themselves.

  • If you have any medical conditions such as bee allergies or asthma please remember to bring your epic-pen or inhaler. Please alert your guide if you have any medical conditions that we should be aware of.

  • No expectant mothers.

  • No purses or cameras with straps over the body, we will provide you with bags to carry your items.

  • Please arrive at designated check-in area no later than 15 minutes prior to your schedule ride time.

  • Riding double is not permitted.

  • No smoking or vaping in the barnyard or while riding horses.

  • No alcohol, drugs or riding under the influence. We reserve the right to refuse a horseback ride to anyone who we feel is under the influence.

  • Gratuity is not included in the price of your trail ride but is always appreciated.  Our wrangler staff work very hard to ensure you and your group have a safe and enjoyable time.

  • Due to state park regulations, you must have a Discover Pass to park at any of the designated check-in areas (Riverside State Park Equestrian Area, Mt. Spokane State Park, If you are just dropping off trail riders, you do not need a pass.  A $10 day pass or annual Discover Pass can be purchased here-->> http://discoverpass.wa.gov/133/Where-to-Buy

POLICIES:

  • Age Limit: Riders must be at least 7 years of age to participate in a trail ride with True West Trail Rides. Children under the age of 10 must be accompanied by an adult. For safety reasons, we sometimes limit the amount of riders on each ride who are age 12 or younger, please call to find out how we can accommodate a larger group of children..

  • Weight Limit: We have a strict 250 lb weight limit for all participants based on the size/build and work load of our trail horses.  Their health and welfare is of utmost importance to us.  We kindly ask that you respect this policy for their benefit.

  • Reservation Deposit: For groups of 4 or more a 25% deposit to hold your reservations is required. 

  • Cancellations: Should you need to cancel your ride for any reason, please notify us via phone, email, or Facebook message NO LESS THAN 48hrs prior to your scheduled ride time.  For any cancellations within 48hrs prior to your ride time or any no-shows, deposit is non-refundable. 

  • Inclement Weather:  We do ride rain or shine, most of the time.  However, should fire, flooding, lightning, or other acts of nature be a concern, we reserve the right to cancel or reschedule your ride.  In the event of inclement weather that requires cancellation or rescheduling, we will notify you via phone. We also cancel rides if weather forecasts are for temperatures at or above 100 degrees. During fire season, we monitor the air quality for our region and also cancel rides for air in the Unhealthy/Hazardous ranges.

  • Medical Conditions: Please notify us prior to your scheduled trail ride of any medical conditions, allergies, disabilities, etc. that we need to be aware of.  Our main priority is keeping you safe while on the trail so you can have the best time possible.  Knowing of any medical conditions, special needs, etc. assists us in doing just that.

  • Special Needs: In order to participate in the trail ride, you must be able to physically get on your assigned horse by yourself.  Let us know, in advance if you or any member of your group have any balance or strength issues that would prevent you from accomplishing this task.  We will try our very best to help you through these issues, but please note that we are not certified therapeutic riding instructors nor are our horses accustomed to or trained as therapeutic riding horses.  Also, our facilities at each riding location are very primitive and not currently equipped to handle some needs.  If your needs are beyond what our staff and facilities can accommodate, we will gladly assist you in locating a suitable therapeutic riding provider.  

  • Expectant Mothers: We do not allow expectant mothers to ride.

  • Riding Helmets:  We provide ASTM/STI certified riding helmets for all guests to wear and we do recommend everyone wear a helmet when on horseback.  If a guest is under the age of 18, it is mandatory to wear a helmet while on one of our rides.  If you are 18 or older and choose not to wear a helmet, you must sign and initial on our release form that you decline to wear a helmet.

WHAT TO BRING ON YOUR TRAIL RIDE:

  • Water bottle

  • Small digital camera - phone

  • Sunscreen

  • Hat (if you are over 18 and decline to wear a riding helmet)

  • Sunglasses

  • Bug Spray (No Deet)

 

Should you have any questions or concerns, please feel free to contact us via phone at 509-936-5206, via email at truewesttrailrides@gmail.com or on Facebook: www.facebook.com/True-West-Trail-Rides

FAQ's:

Q: Do you offer weekday rides?

A: At this time we are primarily able to offer rides at Riverside State Park on Fridays, Saturdays and Sundays only.  We will consider booking a weekday ride at Riverside State Park if you have a group of at least 6 riders and if our schedule allows.  Contact us for details. Mt Spokane and the Colville National Forest rides are scheduled periodically throughout the season and filled by reservation on a first come first serve basis. 

Q: Do we ride your horses or do we have to bring our own horses?

A: We supply the horses for all trail rides.  For insurance and safety purposes, we do not allow personal horses to come along or be used for our guided trail rides.  Our state parks and the Colville National Forest are open to the public and anyone can take their own horses and ride in those areas.  We are happy to help suggest routes and trails to those looking to ride their own horses.

 

Q: Do you allow double riding?

A: For insurance and safety purposes, we do not allow any double riding of any kind.

 

Q: I have never ridden before, can I go on a trail ride?

A: Yes!  Our horses are well accustomed to beginner riders and we host guests every day who have never been horseback riding.  We will talk you through sitting correctly on your horse, controlling your horse on the trail, and other safety information to ensure you enjoy your trail ride.  Our wranglers are also always there to assist you while on the ride or offer riding advice and answer questions.

 

Q: Can I ride if I am pregnant?

A: We do not allow expecting mothers to ride at all.  There is always some level of risk involved when riding a horse and we do not want to be party to any kind of tragedy.  We reserve the right to decline service to expecting mothers for this reason.

 

Q: Should I tip my guides/wranglers?

A: It is customary for guests to provide gratuity to their guide/wrangler.  On average, this is 10-20% of the total cost of your ride.  If a guide/wrangler went out of their way or worked extra hard to provide good service, such as spending extra time with guests who required an additional measure of reassurance or just doing something unexpected that made your ride even more special, a tip is how you can let them know you appreciate their hard work.

 

Q: What is your cancellation policy?

A: We have a strict 48 hr cancellation policy.  Should you need to cancel your ride or change the number of guests in your group, please call or message us at least 48 hrs prior to your scheduled ride time.  This allows us the opportunity to try to fill your space(s) with other guests wanting to ride.  We require a 50% deposit upfront for groups of 4 or more that becomes non-refundable in the event of no-shows or cancellations inside of 48hrs.  We do understand that tragedies and emergencies happen, so we reserve the right to decide deposit refunds on a case-by-case basis.

 

Q: Why is your cancellation policy so strict?

A: Traveling to our staging areas and base camps, saddling and preparing the horses for you to ride, and paying and scheduling our staff requires a great deal of time and effort.  When you do not show up to your scheduled ride time or show up with fewer guests than we were expecting, we lose money and someone else loses the opportunity to go on a trail ride.  We often have full rides and have to turn away other guests who would have loved to be able to ride in your place. Please be courteous and respectful and just communicate with us should you have the need to cancel or reschedule your reservations.

 

Q: Do you have an age limit?

A: Due to insurance restrictions, we can only accommodate riders who are age 7 or older. Please call for more information on accommodating large groups of children ages 12 and under.

 

Q: Do you have a weight limit?

A: We have a strict 250 lb weight limit for all participants based on the size/build and work load of our trail horses.  Their health and welfare is of utmost importance to us.  We kindly ask that you respect this policy for their benefit.

 

Q: How do I make a reservation?

A: Click the Contact Us/Book link at the top right hand corner of this website to email truewesttrailrides@gmail.com with questions or to make your reservation.  Be sure to let us know the date and ride location you are interested in along with the # of guests in your group and their ages.

 

Q: Can my child wear a bike helmet on the trail ride?

A: Sorry, but we only allow ASTM/SEI approved equestrian riding helmets that are made especially for riding horses.  If you or your child has his/her own riding helmet that fits properly, they are welcome to bring it and use it for their ride.

Q: Do you offer riding lessons?

A: At this time, we do not offer formal riding lessons.  We do offer instruction prior to the trail ride and during your excursion based on what the rider needs to control his/her horse and remain safe while on the trail. 

Q: Do you rent or lease your horses for people to personally use at their own riding location or for extended periods of time?

A: We do not rent or lease any of our horses.  This is primarily due to insurance requirements, but also due in part to the fact that our horses are in use either for guided trail rides or our own personal use throughout the year.

Q: Can I take photographs while on my trail ride?

A: Yes!  We would love for you to take photos on your ride via your phone or small digital camera.  We don't recommend that you bring a large DSLR camera as it can be too difficult to manage while also trying to enjoy your ride and control your horse.  Please feel free to post your photos on our Facebook page or Instagram and tag us @truewesttrailrides along with the hastag #truewesttrailrides.  We look forward to seeing your images and sharing them on our social media outlets!

Q: Can I choose which horse I am going to ride?

A:  We will choose which of our wonderful horses we think would be best for you to ride based on your riding experience level, height, weight, and the experience levels of other riders we must accommodate.  We will try, when possible to pair you with the horse of your choice, however, the decision is ultimately up to us and what we think is best for all the riders in your group.

Q: Can I bring my own saddle, spurs, or other tack to use?

A:  Each of our horses has his/her own saddle, pad, and gear.  No need to bring your own as we couldn't guarantee it would fit your selected horse or be suitable for the ride.  Also, we ask that you not bring or wear spurs....our horses are very well trained and do not require the use of spurs for their trail riding job.